FAQ - Buyers

Shipping

How long does it take to process an order before it’s dispatched?:

We take pride in our order turn around. You can expect your order to be dispatched in 1-2 business days.

Please note we do not process orders on weekends or public holidays.

How long will my order take to arrive?:

Australia: For orders in Australia please allow 5 -7 days. All going well most Australian orders will arrive sooner.

International: Overseas orders please allow 2 – 4 weeks.

Do you ship packages internationally?:

Trintarabee Quilting accepts and ships orders all around the globe.

How much is international postage?:

$16.50 AUD

What currency am l shopping in on Trintarabee Quilting website?:

Our website converts to the currency of the country you are ordering from.

Do you use “tracked” postage?:

We use Australia Post to ship orders.

Australia: Small orders in Australia weighing under 500gm will not be tracked. Orders over 500gm will have tracking details sent once your order has been processed.

International: All orders will have tracking.

Click here for Australia Post tracking service.

How do I check the status of my order online? :

You will be kept informed of your order status via emails. Be sure to add us to your email contacts so our emails arrive in your inbox and not your junk/spam folders.


Payments

What payment methods do you accept?:

We accept Paypal, Afterpay, Credit Card

Do you offer Lay-bys? :

No, but we do have Afterpay

Can I use AfterPay?:

Yes we welcome Afterpay orders.


Refunds

Do you offer refunds for a change of mind?:

No

Do you exchange products?:

No

Can I exchange a sale item? :

No

You can check out our refund policy:

HERE


Other

Can I purchase a gift certificate?:

Yes you can purchase gift cards in denominations of $10, $20, $50 & $100 and in any combination of these.

Click here to purchase Gift Card.


Have any more questions?

Let us know with the form down below

CONTACT US

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